How to retain high quality cleaning standards in the commercial (office) environment
Maintaining unparalleled service is the fundamental principle to building strong relationships with the client. In this article we will discuss what makes a suitable office cleaning company and how to make sure the standards of cleaning are on par with customer’s expectations.
First of all, experienced staff plays the biggest part in the whole process. When choosing among numerous providers on the market today, you would definitely wish to employ highly-trained, capable and skilled operatives who have experience working in the similar to yours workspace environment, someone who will clean like they’re cleaning their own office. Trained professionals will possess a thorough approach to cleaning which is something to factor in as well.
Secondly, you would like to make sure that different trainings are being carried out on a permanent basis for cleaners so they are up to date on new methods or cleaning products to ensure the immaculate cleaning results.
On top of the mentioned above, keeping highest standards while using green cleaning products is most efficient as the majority of these cleaning solutions meet environmental standards for commercial cleaners. They are also able to tackle the toughest jobs without any poisonous side effects that we can get by nasty chemicals.
The quality of the cleaning provided is indeed critical, but that is not everything. Strong interaction between the client and the customer service is extremely important in every cleaning business. Genesys Global Survey shows that the 78% of customers say that competent customer service representatives are most responsible for a happy customer experience. Responsible cleaning company will be there for you, they will assign a dedicated account manager who would navigate the process, have a good knowledge of client’s requirements and who can promptly respond to any arising requests.
Last but not least, a professional cleaning service will have a system in place for regular spot-checks of cleaning which would normally need to be followed up on with the client.
If you’re looking for an office cleaning provider who will build consistency and provide a quality service, please contact Greenleaf Contract Cleaning. We would be able to arrange a site meeting to discuss your requirements and supply a free quotation based on your needs.
For more information you can email us at firstname.lastname@example.org or call via free phone number: 0800 032 6248.